{"id":32,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-10 02:35:09\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-10T00:35:09.000000Z","updated_at":"2020-07-10T00:35:09.000000Z","down_click":0,"slow_click":0}