{"id":19,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-10 01:37:13\",\"msg\":\"ping to 172.22.84.1 time=16ms loss=0%<br>ping to 172.22.29.10 time=44ms loss=0%<br>ping to 172.22.33.1 time=11ms loss=0%<br>ping to 10.5.64.1 time=4ms loss=0%<br>ping to 168.167.253.20 time=52ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-10 01:37:14\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-10 01:37:18\",\"msg\":\"Can't connect to anywhere or Error happens while checking\"},{\"sender\":\"system\",\"time\":\"2020-07-10 01:45:26\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-09T23:37:13.000000Z","updated_at":"2020-07-09T23:45:26.000000Z","down_click":0,"slow_click":0}